Privacy Policy – Mbwa Kali Security Services

Last Updated: 09/04/2025

At Mbwa Kali Security Services, we are committed to protecting the privacy and personal data of our clients, visitors, employees, and website users. This Privacy Policy explains how we collect, use, disclose, and protect your information.

1. Information We Collect

We may collect the following types of personal data:

a) From Clients

  • Full name or company name
  • Contact information (phone number, email, address)
  • Property location and security requirements
  • Contractual details and service records

b) From Website Visitors

  • Name, email, phone number (via contact forms)
  • IP address and browser information (for analytics)

c) From Employees & Guards

  • Full legal name, ID/passport number
  • Biometric data (for guard tracking systems, if applicable)
  • Emergency contacts
  • Background checks and training records

2. How We Use Your Information

We use collected information to:

  • Provide, improve, and personalize our security services
  • Manage service contracts and client communication
  • Schedule and monitor guard deployment
  • Ensure site safety and access control
  • Respond to inquiries, complaints, or emergencies
  • Comply with legal obligations and industry standards

3. Sharing of Information

We do not sell or rent your personal data. Information may be shared with:

  • Internal departments for operational purposes
  • Law enforcement or government agencies (upon lawful request)
  • Partner service providers (e.g., tech providers or payroll systems) under strict confidentiality agreements

4. Data Retention

We retain personal information only for as long as necessary:

  • Client and staff data: for the duration of service + 5 years
  • Website inquiries: up to 12 months unless a contract follows
  • CCTV footage (if applicable): up to 30 days unless otherwise required

5. Your Rights

You have the right to:

  • Request access to your personal data
  • Correct inaccurate information
  • Withdraw consent (where applicable)
  • Request deletion, subject to legal and operational exceptions

To exercise these rights, contact us at:
📧 [Your Email]
📞 [Your Phone Number]

6. Security of Your Data

We use industry-standard tools and security protocols to protect personal data from unauthorized access, misuse, or disclosure.

7. Cookies (For Website Visitors)

Our website may use cookies for functionality and analytics. By using our site, you consent to our use of cookies. You can disable cookies via your browser settings.

8. Changes to This Privacy Policy

We reserve the right to update this policy at any time. Changes will be posted on our website with a revised effective date.

9. Contact Us

Mbwa Kali Security Services
📍 [Your Office Address]
📧 [Your Email Address]
📞 [Your Phone Number]
🌐 [Your Website URL]